Terms of trade

The parties

The trader

Pikkuaho Reindeer Farm

Ojavaarantie 6, 97760 Saariharju
+358400462021
tiina@hunttiina.fi
1237748-9

Customer

The customer agrees to comply with these terms and conditions and the terms and conditions of the merchant when purchasing products and services from Pikkuaho Reindeer Farm's Internet services.

Ordering

General terms and conditions

  • The prices shown on the online service are subject to VAT.

  • We sell products to adult individuals and business customers.

  • We reserve the right to change prices.

  • The customer is responsible for the accuracy of the information provided.

  • We reserve the right to change our delivery conditions. We reserve the right to change our terms and conditions of delivery at any time.

Booking conditions

These terms and conditions apply to products and services for hire and reservation. These are collectively referred to as the "item".

Booking

  • It is the responsibility of the customer to familiarise themselves with the description and instructions of the item(s) to be booked and the terms and conditions of the booking.

  • The booking made by the Customer is binding when the order/payment confirmation is sent to the email address provided by the Customer.

  • The customer pays for the reservation according to the payment method of his choice and in accordance with the terms and conditions of the payment method.

  • The booking system sends the order/payment confirmation to the e-mail address indicated by the customer.

  • The Merchant is not responsible for the failed booking and the Customer should contact the Merchant without delay to rectify the situation.

  • The Merchant does not guarantee that the item is still available in this situation.

  • If the item is not available, the money will be refunded or, if possible, another item will be offered in its place.

Cancellations and changes

  • The cancellation date is the date on which the Merchant is notified of the cancellation.

  • The Customer is responsible for ensuring that the cancellation is sent in good time.

  • If the customer cancels the reservation,

    • 14 days or more before the start of the booking, a cancellation fee of 20% of the total price of the booking will be charged.

    • If the reservation is less than 14 days but at least 7 days before the start date, 50% of the total price of the reservation will be charged.

    • for bookings of less than 7 days, the full price of the booking will be charged.

Right of the trader to cancel the reservation

  • In case of force majeure, the Merchant may cancel the reservation. The customer will be informed of the cancellation without delay.

  • In such a case, the customer is entitled to a full refund of the reservation paid.

  • Any costs incurred by the customer for a cancelled reservation due to force majeure will not be refunded.

Compensation for damages

  • The Customer is liable to compensate the Merchant for any damage caused by the Customer to the destination(s). The customer is also liable for any other persons visiting the destination and any damage caused by them during the booking.

  • The Merchant shall not be liable for any damage or expenses caused to the Customer by natural conditions, such as insects, animals, sleet or unexpected weather changes.

Complaints

  • Any complaints should always be made as soon as possible after the matter arises.

  • If the matter is not satisfactorily resolved or if it involves a claim for compensation, the complaint must be submitted in writing within one month of the end of the booking.

  • The trader will endeavour to deal with the complaint as quickly as possible, but within one month at the most.

  • If the customer and the trader cannot reach an agreement, the customer may refer the dispute to the Consumer Complaints Board.

Delivery conditions

Conclusion of the contract

  • The binding contract for the transaction comes into force when the order is confirmed (order confirmation/payment confirmation).

  • The order confirmation/confirmation of payment is sent to the customer by e-mail.

Cancellation and return of the transaction

  • Products have a 14-day right of return under the Consumer Protection Act.

  • Please contact the sales department for more detailed cancellation instructions.

  • The right of return does not apply to restaurant services or other leisure services contracted for a specific period of time.

  • The customer is responsible for the normal costs of the refund.

Payment conditions

  • The Merchant shall use reliable and secure payment methods for its services.

  • The Merchant does not store bank account or credit card details at any time.

  • The Customer agrees to abide by the terms and conditions of the payment method chosen by the Customer.

  • If the payment transaction has not been successfully completed at the time of the order, the Merchant will not process the order.